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LAB Profile® Certification Info Series
Info Series: Master the Words That Change Minds
Introduction (5:12)
LAB Profile® Patterns (13:36)
Words That Change Minds in Recruiting (5:26)
Words That Change Minds in Sales & Marketing (2:51)
Words That Change Minds in Customer Service (4:49)
Words That Change Minds in Dealing with Difficult and Skeptical People (4:50)
What's next? (21:46)
Words That Change Minds in Dealing with Difficult and Skeptical People
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