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What You Should've Said
What You Should've Said
Welcome to What You Should Have Said (6:22)
The #1 Rule in Solving Conflicts (10:47)
What Does Losing and Winning Mean? (8:53)
When Not to Pick A Fight (8:47)
The Biggest Communication Problems (11:35)
Perceptions in Communication (6:09)
The Signs That a Problem Needs to Be Solved (4:45)
The 1st Perceptual Position - MY Point of View! (8:45)
The 2nd Perceptual Position - The Other Person’s Point of View (6:43)
The 3rd Perceptual Position (7:33)
Anchoring - How to Manage Your Emotions (11:10)
The 6 Step Conversation Formula (19:01)
Tips for Applying the First Steps of the Conversation Formula (8:46)
How to Listen Without Getting Defensive (10:33)
How to Reach a Common Agreement (11:09)
How to Shape, Implement and Test a Solution (7:30)
The Core Triggers of a Conflict (9:50)
The Top 10 Things Not to Say to an Internal (9:14)
Other Motivation Patterns in Conflicts (16:38)
Understanding the Macho Pattern (7:14)
How to Pass the Macho Test (6:06)
How to Rephrase So That You Pass the Macho Test (11:21)
What’s Going On With Teenagers (10:35)
How to Give Constructive Feedback - The Suggestion Model (8:04)
The Away From - Toward 3-2-1 Sandwich (5:58)
The Bad News Formula (6:03)
What Do You Do When Someone Is Blaming YOU? (9:46)
How to Communicate With Someone Who Isn't Talking to You (10:54)
How to Reframe Negative Perceptions (8:57)
Manipulation and Coercion (7:20)
How to Deal With Manipulation (14:24)
10 Tips for What You Should’ve Said (5:32)
Demo - Shifting From The Blame Frame Into the Outcome Frame (5:41)
Demo - Dealing With Angry People (4:56)
Demo - Dealing With Your Boss (5:11)
Recap (5:13)
The Top 10 Things Not to Say to an Internal
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