Wouldn’t it be great to turn a confrontation into a conversation, where you get to heal relationships and get the things you want and make sure the other person gets some of what they want, too, so that it’s fair in the long-term?
In this program, you’ll learn:
1. When not to pick a fight
2. When is something a problem that is worth discussing? And what do you do with all your feelings?
3. What do you need to do to understand the other person’s perspective
4. How do you create common goals that are worth pursuing
5. How do you elegantly overcome resistance and manipulation
6. What is the difference between influencing and manipulating someone
7. How do you avoid the 2 extremes trap
Course Curriculum
- Welcome to WYSS! (6:22)
- The #1 Rule in Solving Conflicts (10:47)
- What Does Losing and Winning Mean? (8:53)
- When Not to Pick A Fight (8:47)
- The Biggest Communication Problems (11:35)
- Perceptions in Communication (6:09)
- The Signs That a Problem Needs to Be Solved (4:45)
- The 1st Perceptual Position - MY Point of View! (8:45)
- The 2nd Perceptual Position - The Other Person’s Point of View (6:43)
- The 3rd Perceptual Position (7:33)
- Anchoring - How to Manage Your Emotions (11:10)
- The 6 Step Conversation Formula (19:01)
- Tips for Applying the First Steps of the Conversation Formula (8:46)
- How to Listen Without Getting Defensive (10:33)
- How to Reach a Common Agreement (11:09)
- How to Shape, Implement and Test a Solution (7:30)
- The Core Triggers of a Conflict (9:50)
- The Top 10 Things Not to Say to an Internal (9:14)
- Other Motivation Patterns in Conflicts (16:38)
- Understanding the Macho Pattern (7:14)
- How to Pass the Macho Test (6:06)
- How to Rephrase So That You Pass the Macho Test (11:21)
- What’s Going On With Teenagers (10:35)
- How to Give Constructive Feedback - The Suggestion Model (8:04)
- The Away From - Toward 3-2-1 Sandwich (5:58)
- The Bad News Formula (6:03)
- What Do You Do When Someone Is Blaming YOU? (9:46)
- How to Communicate With Someone Who Isn't Talking to You (10:54)
- How to Reframe Negative Perceptions (8:57)
- Manipulation and Coercion (7:20)
- How to Deal With Manipulation (14:24)
- 10 Tips for What You Should’ve Said (5:32)
- Demo - Shifting From The Blame Frame Into the Outcome Frame (5:41)
- Demo - Dealing With Angry People (4:56)
- Demo - Dealing With Your Boss (5:11)
- Recap (5:13)
Shelle Rose Charvet
Shelle Rose Charvet is a bestselling author and the international expert on Influencing Language. Her first book, “Words That Change Minds” is an international bestseller, available in 15 languages.
Shelle has been researching and teaching for over 35 years and she is known for her advanced techniques used to enhance rapport, trust, credibility, and influence. Her methods enable people to prevent conflicts, avoid stalemates in sales, successfully run high-stakes negotiations and presentations to help everyone get what they need.
Organizations in over 30 countries worldwide call on her expertise on the hidden subconscious communication processes: what drives people to do (or not do) things, outside of their awareness.
She founded the Institute for Influence and created programs for women managers and leaders that they can do both individually and in teams.